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About Us
Ordering
Shipping
Returns & Refunds
Who is AlexHorse?

AlexHorse is an international fragrance brand trusted by customers worldwide. We are continuously expanding our presence and bringing our perfumes to new markets.

What makes AlexHorse different?

We combine the traditions of classic perfumery with modern trends. Our goal is to create fragrances that are elegant, long-lasting, and accessible — without compromising on quality.

Where are your perfumes made?

Our fragrances are developed using high-quality ingredients sourced from France — the heart of Haute Parfumerie. This ensures depth, refinement, and a premium scent experience.

What quality standards do you follow?

We carefully select every ingredient and pay attention to every detail — from formulation to final product. Each fragrance is created to meet high standards of quality, performance, and consistency.

Who are your fragrances for?

AlexHorse is for people who value style, individuality, and confidence. Our perfumes are designed to complement your personality and leave a lasting impression.

What is your mission?

Our mission is to make refined, high-quality fragrances accessible to everyone who wants to express themselves through scent.

How do I place an order?

Select the desired product, add it to your cart and complete the checkout process. You will receive an order confirmation by email.

Can I modify or cancel my order?

Please contact us as soon as possible at info@alexhorse.de if you would like to change or cancel your order. We will do our best to accommodate your request before shipment.

How long does delivery take?

We deliver within 1–3 business days to addresses within Germany. International shipping times may vary.

Do you offer free shipping?

Yes, we offer free shipping on all orders within Germany.

How do I return a product?

You have the right to return products within 14 days of receipt. Please contact us at info@alexhorse.de to initiate a return.

When will I receive my refund?

After we receive and inspect the returned item, your refund will be processed within 5–7 business days.

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